FAQ
Simply Savvy – Frequently Asked Questions (FAQ)
At Simply Savvy, we’re committed to providing a smooth, secure, and positive shopping experience. Below you’ll find answers to our most common questions.
1. Where do you ship from?
All orders are shipped directly from our U.S. fulfillment centers to ensure fast and reliable delivery.
2. How long does shipping take?
Most orders arrive within 5–7 business days.
Shipping times can vary slightly based on order volume and your location, but our team works hard to get your items to you as quickly as possible.
3. Do you offer free shipping?
Yes!
We offer Free Standard Shipping on most orders.
If an item requires an additional shipping fee due to size or weight, this will be shown at checkout.
4. How do I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS.
You can use the link provided to follow your package every step of the way, or visit our “Track Your Order” page on the website.
5. Can I cancel my order?
Orders can only be cancelled if they have not been processed.
Once processing begins, the order can no longer be modified or cancelled.
This helps us maintain quick and accurate shipping for all customers.
6. Will my items arrive together?
In most cases, yes.
However, depending on availability or packaging safety, some orders may arrive in separate packages.
Each shipment will include its own tracking number.
7. What is your return policy?
We accept returns on unused, unopened items in their original packaging within 7 days of delivery.
To request a return, please email us at Support@ShopSimplySavvy.com.
If your item arrives damaged, defective, or incorrect, we will replace it or issue a refund.
8. What if my item arrives damaged or defective?
Please email us within 48 hours of delivery at Support@ShopSimplySavvy.com with clear photos of the issue.
We will quickly review and provide a replacement or refund depending on the situation.
9. Do you offer refunds?
Refunds are issued for damaged, defective, or incorrect items.
For all other returns, store credit may be issued once the item is received and inspected.
10. Do you restock sold-out items?
Yes!
Customer favorites are restocked regularly.
Join our email or SMS list to be notified first when items return.
11. How can I contact customer service?
We’re always here to help.
You can reach us at:
📧 Support@ShopSimplySavvy.com
We respond within 24–48 hours.
12. Do you offer discounts or promotions?
Yes!
Our VIP members receive exclusive offers, early access to new arrivals, and special promotions.
Sign up through our homepage pop-up or footer section to join.